At ARIMA The Brand, we are committed to providing exceptional customer care. Whether you need assistance with your order, shipping, returns, or product information, our team is here to help.
We aim to make your shopping experience as seamless as possible from the moment you place your order to the day it arrives.
How Can We Help?
Our Customer Support team can assist you with:
- Order Status & Tracking
- Shipping & Delivery Enquiries
- Returns & Store Credit
- Damaged or Incorrect Items
- Product & Sizing Assistance
- Payment Questions
- General After-Purchase Support
Before Contacting Us
To help us resolve your enquiry as quickly as possible, please include the following information in your email:
- Order Number
- Full Name
- Email Address used for your purchase
- A brief description of your enquiry
- Photos of the item (if reporting a damaged or incorrect product)
Providing these details will help our team assist you more efficiently.
Response Time
Our Customer Support team aims to respond to all enquiries within 1–2 business days.
Please note that response times may be slightly longer during new collection launches, promotional periods, or public holidays.
Shipping Support
If your order has already been dispatched, we recommend checking your tracking information first.
If your shipment is experiencing delays after it has been handed over to USPS, please contact USPS directly for the latest delivery updates. If you still require assistance, our team will be happy to help.
Returns & Refunds
For information regarding returns, eligibility, and store credit, please visit our Returns & Refunds Policy.
Contact Customer Support
Email
support@arimathebrand.com
Support Hours
Monday – Friday
9:00 AM – 5:00 PM (EST)
Thank You
Thank you for choosing ARIMA The Brand.
We appreciate your trust in us and are committed to providing you with the highest level of service. If you need assistance at any stage of your shopping journey, we're always here to help.