Frequently Asked Questions (FAQ)
WHAT ARE YOUR SHIPPING OPTIONS WITHIN THE UNITED STATES?
We currently ship via USPS. Shipping is free on orders over $75. For all other orders, shipping costs are calculated at checkout based on the weight of your order and the delivery address.
HOW DO I TRACK MY ORDER?
Once your order has been processed, you will receive a tracking number via email or text message, depending on the contact method you provided at checkout.
MY ORDER HASN'T BEEN DELIVERED. WHAT SHOULD I DO?
Please contact your local USPS office first. If you still need assistance locating your order after contacting the shipping provider, please email us at support@arimathebrand.com and cc: ladybyash19@gmail.com. One of our representatives will be happy to assist you.
HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?
Once your order has been successfully placed, you will receive an order confirmation email containing your purchase details. You will also be redirected to a confirmation page displaying your order number. If you have any additional questions, please contact our support team at support@arimathebrand.com and cc: ladybyash19@gmail.com.
I'VE JUST PLACED MY ORDER. CAN I CHANGE IT?
Please email us as soon as possible if you would like to make changes to your order. While we will do our best to accommodate your request, we cannot guarantee that the replacement item will still be available.
HOW DO I PROCESS A RETURN OR EXCHANGE?
Please click here for instructions on how to process your return or exchange.
Please note: You must contact us and provide your return tracking number. Failure to do so may result in delays in processing your return.
HAVE YOU RECEIVED MY RETURN? HOW LONG DOES IT TAKE TO RECEIVE MY STORE CREDIT?
Please allow up to 7 business days for us to process your return after it has been received. Once your return has been inspected and processed, a confirmation email will be sent to the email address provided during checkout.
If you have not received a confirmation email within 7 business days of us receiving your return, please contact our customer support team at support@arimathebrand.com and cc: ladybyash19@gmail.com, and we will be happy to assist you.
I RECEIVED A DAMAGED ITEM. WHAT SHOULD I DO?
In the rare event that you receive a damaged item, please contact us as soon as possible and provide a clear photo of the damaged product. We will gladly provide a return shipping label so you can return the item to us for assessment.
Please note that ARIMA The Brand is not responsible for damage that occurs after the item has been worn or washed.
Contact Information
For all customer service inquiries, please contact: