Refund policy
Returns & Refund Policy
At ARIMA The Brand, we take pride in creating thoughtfully crafted pieces and want you to love every purchase. If for any reason you are not completely satisfied, please review our Returns & Refund Policy below.
Return Eligibility
We accept returns within 7 days of your order being delivered.
To be eligible for a return, your item must:
- Be unworn and unwashed.
- Be in its original condition.
- Have all original tags attached, including care labels, size tags, and barcodes.
- Be returned in its original packaging.
- Be free from stains, makeup, fake tan, perfume, smoke, pet hair, or any other signs of wear.
- Not have been altered in any way.
Returns that do not meet these conditions may be declined.
Return Shipping
While we are pleased to offer complimentary shipping on eligible orders, customers are responsible for the cost of returning items.
Return shipping labels are not provided by ARIMA The Brand.
Return Process
To initiate a return, please contact our Customer Support team.
Once your request has been approved, you will receive return instructions via email.
After your item has been received, our team will carefully inspect it to ensure it meets our return requirements.
Please allow up to 7 business days for your return to be inspected and processed after it arrives at our warehouse.
Store Credit
For eligible returns due to a change of mind, ARIMA The Brand issues Store Credit only.
Store Credit will be emailed to you once your return has been approved and can be used toward any future purchase on our website.
Refunds
Refunds are only available if an item is confirmed to have a manufacturing fault or if you received an incorrect product.
If your item is deemed faulty after inspection, we will process a refund to your original payment method or offer an alternative resolution where appropriate.
Please note that refunds are not available for change-of-mind purchases.
Final Sale Items
The following items are considered Final Sale and cannot be returned, exchanged, or refunded:
- Sale or Clearance Items
- Promotional Purchases
- Items purchased using discount codes
- Swimwear
- Bodysuits
Please review your order carefully before completing your purchase.
Faulty or Incorrect Items
If you believe you have received a faulty or incorrect item, please contact us within 7 days of delivery.
When contacting our team, please include:
- Your Order Number
- A description of the issue
- Clear photographs showing the fault or incorrect item
Our Customer Support team will review your request and advise on the next steps.
Orders Returned to Sender
If your order is returned to us due to an incorrect shipping address, an unclaimed package, or failed delivery, a 15% restocking fee may apply.
Any approved refund in these circumstances will be issued after deducting the applicable restocking fee and shipping costs.
Please ensure your shipping information is accurate before placing your order.
Exchanges
At this time, ARIMA The Brand does not offer direct exchanges.
If you require a different size or style, we recommend returning your eligible item (if applicable) and placing a new order.
Need Assistance?
If you have any questions regarding returns, refunds, or store credit, our Customer Support team is happy to assist.
Customer Support
support@arimathebrand.com